Privacy Policy
This privacy policy covers our use of your personal data which we collect about you during any interaction you may have with us.
Nouvapro understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, Nouvapro.com and will only collect and use personal data in ways that are described here, and in a manner that is consistent with our obligations and your rights under the law.
Please read this Privacy Policy carefully.
At Nouvapro, we are committed to protecting your privacy and meeting the requirements of applicable data protection legislation. This privacy policy explains:
what personal data we collect about you;
why we collect that personal data;
who we share your personal data with;
why we might contact you and how you can change that;
where we use your personal data;
how we keep your personal data secure; and
the rights you have in relation to your personal data.
When we talk about "personal data" in this policy, we mean any information which could be used to identify you, either directly or indirectly, for example in combination with any other information we may hold about you.
It covers the collection of personal data in-store, via the Nouvapro website (www.nouvapro.com) , and from our pages on third party social media channels such as Facebook, Twitter, Pinterest, Instagram, YouTube and so on.
In this privacy policy, when we refer to "we", "us" or "our", we mean Nouvapro
Please read this privacy policy carefully to understand our practices regarding your personal data. If you have any questions, comments or concerns about any aspect of this privacy policy, please contact our Customer Service team at admin@nouvapro.com
Personal data collected by Nouvapro
We may collect and use the following categories of personal data about you:
(1) Personal data you share with us
When you order from us, when you register for a Teddy Maximus account or when you sign up to our mailing lists, we may ask for (one or more of) your name, email address, delivery address, telephone number, credit or debit card number, registered address of the card (referred to on Website as the “billing address”), card, CVC number, the card's expiry date and a contact phone number for the registered address of the card.
At one of our Teddy Maximus pop ups/events, you may be asked if you would like to provide your name, e-mail address or other contact information so we can contact you about products and news you might be interested in.
(2) Personal data we collect about you
We collect some personal data, as well as other information in the form of anonymous or aggregate statistics, when you use our Website. We may collect:
IP address;
MAC address;
other browser-generated information, e.g. browser type, operating system, date and time of access, how long a person looks at a website, what they look at etc; and location information.
We collect some of this information using cookies. You can find more information on what cookies we use, how we use them, and your options for changing how we use them in the section below on "Cookies" and in our Cookies Policy.
(3) Personal data we receive from other sources
When you interact with us, or use any of our pages on social media sites, such as Facebook, Twitter, Pinterest, Instagram YouTube and so on, we may collect information about you which could include personal data. For example, when you "Like" a post on our Facebook page, or "Follow" us on Twitter. Those social media sites will also have their own privacy policies explaining how they use and share your personal data. You should carefully review those privacy policies before you use those social media sites, to make sure that you are happy with them.
Reasons for collecting personal data
(1) Personal data you share with us
We use the personal data you share with us to:
provide you with our products and to fulfil orders that you place with us on our Website;
create and help you manage your Nouvapro account;
allow you to return your Nouvapro product, if you change your mind;
respond to your questions and requests;
send you newsletters and suggestions on how to care for your Nouvapro product;
notify you of other Teddy Maximus products we think you might like based on your previous purchases;
remind you of what you may be missing if you have put items in your "Shopping Bag" on the Website and then abandoned them; and send you information on any changes we make to our policies or terms.
ask for your review and feedback on a recent purchase via yotpo
(2) Personal data we collect about you
We use the personal data we collect about you to:
tailor the way that you interact with us in the future, so that we tailor certain emails and also show you certain adverts, products or offers which we think you may be interested in, both on our Website and on certain third party websites (including on social media); and
analyse how our Website is used, so that we can constantly improve the services that we offer.
Not all of the information used for these purposes is "personal data"; some of it is anonymised or used on an aggregate basis.
(3) Personal data we receive from other sources
We use the personal data we receive from other sources to develop an understanding of what people think about our products and services, so that we can constantly improve them.
Sharing of personal data
We may share your personal data with the following third parties:
service providers who help us to operate our Website, fulfil your orders and deliver our products to you; for example, credit reference agencies, couriers, payment providers, IT support and so on; and
certain regulatory bodies, government and enforcement agencies, if we need or are requested to.
We may also share personal data collected about you with social media channels, advertising networks and other third parties who help us to understand how our Website is being used, how well our advertising works, how we can improve, to provide ad measurement services and to target advertising (and in some cases we may allow those third parties to collect and receive data themselves for these purposes, which they may also collect from elsewhere on the internet and other apps).
This information is collected using cookies and other similar technologies. You can find more information on what cookies and technologies are used, how they are used, and your options for changing how we use them in the section below on "Cookies" and in our Cookies Policy below.
If we decide to sell or buy any parts of our business, we may also need to share your personal data with the buyer of those parts of the business. In those circumstances, we will make sure that any new buyer will promptly give you details of how they will use your personal data, and your options for changing that.
Receiving contact from Nouvapro & changing contact preferences:
From time to time, we may send you aftercare e-mails relating to your Petanouva product.
We may also send you e-mails with information in relation to any products which are similar to your Petanouva product, and which we think you might like. When you sign up to one of our 'waitlists' for a Nouvapro product that is not yet available, we will send you an e-mail to let you when that product becomes available.
We will only send you e-mails with information in relation to any other products, special offers or competitions, if you have agreed that we can (sometimes referred to as an "opt-in").
If you have registered for an account with us, and when shopping online on the Website or App, you have put items in your "Shopping Bag" and then abandoned them, we may send you e-mails to remind you of what you may be missing.
In any case, you can ask us to stop contacting you at any time by contacting us on admin@nouvapro.com or by using the unsubscribe option in each e-mail.
Use of personal data by Nouvapro:
The personal data that we collect about you may be transferred to, accessed, used or stored in, a country outside the European Economic Area ("EEA"), either by us or by any of the third parties that we share your personal data with.
We will make sure that any transfer of your personal data by us or by those third parties, complies with the laws which apply to us. In any case, the transfer, access and use of your personal data will continue to be governed by this privacy policy. By submitting your personal data, you agree to this transfer, access and use of your personal data outside the EEA.
Security of personal data:
We care about your personal data and know that you trust us to keep it secure.
We use appropriate technical and organisational measures, including encryption, to protect your personal data, and review those regularly.
Unfortunately, the transmission of personal data via the internet is not completely secure. Although we will do our best to protect your personal data we cannot guarantee the security of your personal data on transmission via the internet.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Website you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Personal data and your rights:
You have the right to ask us to update and correct any out-of-date or incorrect personal data that we hold about you free of charge.
You also have the right to access any personal data that we hold about you.
If you would like to update, correct or access the personal data we hold about you, please admin@nouvapro.com
Our Website may contain links to other websites and social media sites operated by third parties. Please note that we have no control over how those third parties collect and use your personal data. Those third party sites may have their own privacy policies. You should always read the privacy policy of each website you visit carefully.
Cookies:
Our Website uses cookies to collect information about you, including some personal data. "Cookies" are small data files which are placed on your device via your web browser when you visit the Website. Any personal data collected by those cookies will be used in accordance with this privacy policy.
You can find more information on what cookies we use, how we use them, and your options for changing how we use them in the section below on "Cookies" and in our Cookies Policy.
Changes
From time to time we may make changes to this privacy policy. If we decide to do so we will post the changes on our Website so that you are always aware of what personal data we collect about you, and how we use it. We suggest you review our privacy policy
Competitions & Invitation Only Events
There are currently no active competitions in your country or territory.
Cookies Policy:
Please note that the Nouvapro website (the "www.nouvapro.com") uses cookies.
This cookies policy describes;
what cookies are;
why we use them;
which cookies we use; and
how you can manage cookies used on our Website
What are cookies?
Cookies are small text files which are placed on your device via your browser when you visit the Website. Some cookies that we use may collect personal data about you. In our privacy policy, we explain what "personal data" is, what personal data we collect about you and how we use it. You can find more general information about cookies at: www.allaboutcookies.org.
Why do we use cookies?
Cookies do lots of different jobs on the Website. We want you to understand the different types of cookies that we use on the Website.
Generally, the cookies used on our Website perform up to four different functions:
Strictly necessary cookies
These are cookies which are strictly necessary for us to provide a service requested by you, or to comply with legal requirements.
We use a number of these 'strictly necessary' cookies. For example, these types of cookies provide the necessary security that your visit to the Website requires, help ensure the content of the pages you request load quickly and remember which Nouvapro products you wish to buy when you put them in your 'Shopping Bag'. Without these cookies, some of the services that you have asked for cannot be provided.
We want you to understand these types of cookies, and why we use them, but we don't need to get your consent to use them on the Website, because we use these cookies only to provide you with services that you have requested.
Performance cookies
These cookies collect anonymous information about the web pages you visit.
We use these cookies to collect information about how visitors use the Website. For example, which pages our visitors go to most often, and if they get error messages on those pages.
These performance cookies don't collect personal data (as defined in our privacy policy) – all information they collect is aggregated and anonymous. The information gathered is only used to improve how the Website work.
Functionality cookies
These cookies remember your choices to improve your experience of the Website.
We use these cookies to allow the Website to remember choices you make. For example, remembering your username, your language, the region you are in, and changes you make to various other parts of the Website which you can customise. The aim of these cookies is to provide you with a more personal experience so that you don't have to reset your preferences each time you visit us.
Targeting, advertising and third party cookies and similar technologies
We allow third party cookies, web beacons and similar technologies, placed by our re-targeting and advertising partners, to track your browsing habits on our Website (and also elsewhere on the internet and other apps) so that we can later show you targeted ads on other websites (including on social media sites) which we hope are relevant to your interests. For example, if you viewed pages on our Website relating to a particular product, you may be later be shown one of our advertisements relating to these or similar products when you are viewing pages on another website (including on social media sites) or app. These types of cookies, web beacons and similar technologies and the information they collect are also used to limit the number of times you see these advertisements, as well as to help measure the effectiveness of our advertising campaigns and to provide other measurement services.
Nouvapro understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, Nouvapro.com and will only collect and use personal data in ways that are described here, and in a manner that is consistent with our obligations and your rights under the law.
Please read this Privacy Policy carefully.
At Nouvapro, we are committed to protecting your privacy and meeting the requirements of applicable data protection legislation. This privacy policy explains:
what personal data we collect about you;
why we collect that personal data;
who we share your personal data with;
why we might contact you and how you can change that;
where we use your personal data;
how we keep your personal data secure; and
the rights you have in relation to your personal data.
When we talk about "personal data" in this policy, we mean any information which could be used to identify you, either directly or indirectly, for example in combination with any other information we may hold about you.
It covers the collection of personal data in-store, via the Nouvapro website (www.nouvapro.com) , and from our pages on third party social media channels such as Facebook, Twitter, Pinterest, Instagram, YouTube and so on.
In this privacy policy, when we refer to "we", "us" or "our", we mean Nouvapro
Please read this privacy policy carefully to understand our practices regarding your personal data. If you have any questions, comments or concerns about any aspect of this privacy policy, please contact our Customer Service team at admin@nouvapro.com
Personal data collected by Nouvapro
We may collect and use the following categories of personal data about you:
(1) Personal data you share with us
When you order from us, when you register for a Teddy Maximus account or when you sign up to our mailing lists, we may ask for (one or more of) your name, email address, delivery address, telephone number, credit or debit card number, registered address of the card (referred to on Website as the “billing address”), card, CVC number, the card's expiry date and a contact phone number for the registered address of the card.
At one of our Teddy Maximus pop ups/events, you may be asked if you would like to provide your name, e-mail address or other contact information so we can contact you about products and news you might be interested in.
(2) Personal data we collect about you
We collect some personal data, as well as other information in the form of anonymous or aggregate statistics, when you use our Website. We may collect:
IP address;
MAC address;
other browser-generated information, e.g. browser type, operating system, date and time of access, how long a person looks at a website, what they look at etc; and location information.
We collect some of this information using cookies. You can find more information on what cookies we use, how we use them, and your options for changing how we use them in the section below on "Cookies" and in our Cookies Policy.
(3) Personal data we receive from other sources
When you interact with us, or use any of our pages on social media sites, such as Facebook, Twitter, Pinterest, Instagram YouTube and so on, we may collect information about you which could include personal data. For example, when you "Like" a post on our Facebook page, or "Follow" us on Twitter. Those social media sites will also have their own privacy policies explaining how they use and share your personal data. You should carefully review those privacy policies before you use those social media sites, to make sure that you are happy with them.
Reasons for collecting personal data
(1) Personal data you share with us
We use the personal data you share with us to:
provide you with our products and to fulfil orders that you place with us on our Website;
create and help you manage your Nouvapro account;
allow you to return your Nouvapro product, if you change your mind;
respond to your questions and requests;
send you newsletters and suggestions on how to care for your Nouvapro product;
notify you of other Teddy Maximus products we think you might like based on your previous purchases;
remind you of what you may be missing if you have put items in your "Shopping Bag" on the Website and then abandoned them; and send you information on any changes we make to our policies or terms.
ask for your review and feedback on a recent purchase via yotpo
(2) Personal data we collect about you
We use the personal data we collect about you to:
tailor the way that you interact with us in the future, so that we tailor certain emails and also show you certain adverts, products or offers which we think you may be interested in, both on our Website and on certain third party websites (including on social media); and
analyse how our Website is used, so that we can constantly improve the services that we offer.
Not all of the information used for these purposes is "personal data"; some of it is anonymised or used on an aggregate basis.
(3) Personal data we receive from other sources
We use the personal data we receive from other sources to develop an understanding of what people think about our products and services, so that we can constantly improve them.
Sharing of personal data
We may share your personal data with the following third parties:
service providers who help us to operate our Website, fulfil your orders and deliver our products to you; for example, credit reference agencies, couriers, payment providers, IT support and so on; and
certain regulatory bodies, government and enforcement agencies, if we need or are requested to.
We may also share personal data collected about you with social media channels, advertising networks and other third parties who help us to understand how our Website is being used, how well our advertising works, how we can improve, to provide ad measurement services and to target advertising (and in some cases we may allow those third parties to collect and receive data themselves for these purposes, which they may also collect from elsewhere on the internet and other apps).
This information is collected using cookies and other similar technologies. You can find more information on what cookies and technologies are used, how they are used, and your options for changing how we use them in the section below on "Cookies" and in our Cookies Policy below.
If we decide to sell or buy any parts of our business, we may also need to share your personal data with the buyer of those parts of the business. In those circumstances, we will make sure that any new buyer will promptly give you details of how they will use your personal data, and your options for changing that.
Receiving contact from Nouvapro & changing contact preferences:
From time to time, we may send you aftercare e-mails relating to your Petanouva product.
We may also send you e-mails with information in relation to any products which are similar to your Petanouva product, and which we think you might like. When you sign up to one of our 'waitlists' for a Nouvapro product that is not yet available, we will send you an e-mail to let you when that product becomes available.
We will only send you e-mails with information in relation to any other products, special offers or competitions, if you have agreed that we can (sometimes referred to as an "opt-in").
If you have registered for an account with us, and when shopping online on the Website or App, you have put items in your "Shopping Bag" and then abandoned them, we may send you e-mails to remind you of what you may be missing.
In any case, you can ask us to stop contacting you at any time by contacting us on admin@nouvapro.com or by using the unsubscribe option in each e-mail.
Use of personal data by Nouvapro:
The personal data that we collect about you may be transferred to, accessed, used or stored in, a country outside the European Economic Area ("EEA"), either by us or by any of the third parties that we share your personal data with.
We will make sure that any transfer of your personal data by us or by those third parties, complies with the laws which apply to us. In any case, the transfer, access and use of your personal data will continue to be governed by this privacy policy. By submitting your personal data, you agree to this transfer, access and use of your personal data outside the EEA.
Security of personal data:
We care about your personal data and know that you trust us to keep it secure.
We use appropriate technical and organisational measures, including encryption, to protect your personal data, and review those regularly.
Unfortunately, the transmission of personal data via the internet is not completely secure. Although we will do our best to protect your personal data we cannot guarantee the security of your personal data on transmission via the internet.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Website you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Personal data and your rights:
You have the right to ask us to update and correct any out-of-date or incorrect personal data that we hold about you free of charge.
You also have the right to access any personal data that we hold about you.
If you would like to update, correct or access the personal data we hold about you, please admin@nouvapro.com
Our Website may contain links to other websites and social media sites operated by third parties. Please note that we have no control over how those third parties collect and use your personal data. Those third party sites may have their own privacy policies. You should always read the privacy policy of each website you visit carefully.
Cookies:
Our Website uses cookies to collect information about you, including some personal data. "Cookies" are small data files which are placed on your device via your web browser when you visit the Website. Any personal data collected by those cookies will be used in accordance with this privacy policy.
You can find more information on what cookies we use, how we use them, and your options for changing how we use them in the section below on "Cookies" and in our Cookies Policy.
Changes
From time to time we may make changes to this privacy policy. If we decide to do so we will post the changes on our Website so that you are always aware of what personal data we collect about you, and how we use it. We suggest you review our privacy policy
Competitions & Invitation Only Events
There are currently no active competitions in your country or territory.
Cookies Policy:
Please note that the Nouvapro website (the "www.nouvapro.com") uses cookies.
This cookies policy describes;
what cookies are;
why we use them;
which cookies we use; and
how you can manage cookies used on our Website
What are cookies?
Cookies are small text files which are placed on your device via your browser when you visit the Website. Some cookies that we use may collect personal data about you. In our privacy policy, we explain what "personal data" is, what personal data we collect about you and how we use it. You can find more general information about cookies at: www.allaboutcookies.org.
Why do we use cookies?
Cookies do lots of different jobs on the Website. We want you to understand the different types of cookies that we use on the Website.
Generally, the cookies used on our Website perform up to four different functions:
Strictly necessary cookies
These are cookies which are strictly necessary for us to provide a service requested by you, or to comply with legal requirements.
We use a number of these 'strictly necessary' cookies. For example, these types of cookies provide the necessary security that your visit to the Website requires, help ensure the content of the pages you request load quickly and remember which Nouvapro products you wish to buy when you put them in your 'Shopping Bag'. Without these cookies, some of the services that you have asked for cannot be provided.
We want you to understand these types of cookies, and why we use them, but we don't need to get your consent to use them on the Website, because we use these cookies only to provide you with services that you have requested.
Performance cookies
These cookies collect anonymous information about the web pages you visit.
We use these cookies to collect information about how visitors use the Website. For example, which pages our visitors go to most often, and if they get error messages on those pages.
These performance cookies don't collect personal data (as defined in our privacy policy) – all information they collect is aggregated and anonymous. The information gathered is only used to improve how the Website work.
Functionality cookies
These cookies remember your choices to improve your experience of the Website.
We use these cookies to allow the Website to remember choices you make. For example, remembering your username, your language, the region you are in, and changes you make to various other parts of the Website which you can customise. The aim of these cookies is to provide you with a more personal experience so that you don't have to reset your preferences each time you visit us.
Targeting, advertising and third party cookies and similar technologies
We allow third party cookies, web beacons and similar technologies, placed by our re-targeting and advertising partners, to track your browsing habits on our Website (and also elsewhere on the internet and other apps) so that we can later show you targeted ads on other websites (including on social media sites) which we hope are relevant to your interests. For example, if you viewed pages on our Website relating to a particular product, you may be later be shown one of our advertisements relating to these or similar products when you are viewing pages on another website (including on social media sites) or app. These types of cookies, web beacons and similar technologies and the information they collect are also used to limit the number of times you see these advertisements, as well as to help measure the effectiveness of our advertising campaigns and to provide other measurement services.